MOON TOWNSHIP, Pa. — (WPXI) – The Southwest saga continues. On Wednesday, Southwest Airlines had 38 cancelled flights at Pittsburgh International Airport and Thursday will be the same. Right now, there are rows and rows of luggage at the Southwest baggage claim at the airport after several cancelled flights. Some frustrated passengers finally arrived but their bags have not. A passenger said he had to book a flight on another airline to get here from Denver, but he doesn’t have his checked luggage with his hockey equipment that he needs for a game this Friday. A local mom said she had to drive to Chicago to get her son. They came to the airport to find his suitcase with Christmas presents and other personal items inside, but they had no luck. Southwest Airlines sent Channel 11 a statement saying,
“Information for Customers with lost baggage is here: https://www.southwest.com/help/baggage/lost-damaged-baggage [southwest.com] … Customers can also speak with a representative at the baggage service office in an airport where we operate or contact Southwest customer service, though we are experiencing abnormally high call volumes. Our team is utilizing its standard procedures for returning baggage during irregular operations. We will make every attempt to reconnect Customers with their baggage at no cost to the Customer – we will use shipping partners to return baggage, where appropriate. Additional info for Customers is here: https://www.southwest.com/traveldisruption/ [southwest.com]”